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Terms and conditions

By booking any type of language course at Russian Online School «Так держать!» you indicate that you have read and agree to the Terms and Conditions, including the cancellation, postponement and refund policy.

1. Registration

1.1. In order to have an access to extra-curriculum activities and materials of Russian Online School «Так держать!» you need to register on the site by the form “Become our student” that is placed in the left corner on the top.
1.2. If you want to participate in the language program, it is essential to fill out an application form (“Enroll now”) no later than 1 week prior to the start of classes. After filling out application form School staff contacts you on e-mail.
1.3. In the application form you need to mark your Russian language proficiency. You can check your language level on-line on our web site by following the link http://ruschool.net/test-time

2. Language courses

2.1. If a student enrolled for group lessons is the only student present on the day of instruction, the School maintains the right to provide 1 individual lesson with 60 minutes duration instead of 1 group lesson at the same group cost without prior notification of the student.
2.2. The School maintains the right to transfer the student to a more appropriate course or group, if the student’s level of fluency does not correspond to the course reserved.
2.3. The School maintains the right to substitute or replace a teacher in case of necessity without prior notification of the student.

3. Payment

3.1. We cooperate with such systems of payment as Azimo and PayPal. We work on pre-payment basis. You pay 50% of the course before start and left 50% after the first lesson.
3.2. Also we offer a special package to our students how to save more money on studying with us. If you pay for 10 lessons at once, you get 1 lesson for free, accurately you pay for 10 lessons and get 11 instead. If you pay for 20 lessons, you get 22 respectively.
3.3. Educational materials, visual aids and your individual program outline are included to the course payment.

4. Cancellation

4.1. Missed group lessons are not carried over to a later date, nor are they otherwise compensated or refunded.
4.2. All the cancelations are to be done in written form by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. marked with Lesson Cancellation.
4.3. In case of cancellation of individual lessons with more than 12hours notice, the class is carried over to another day with the agreement of the instructor for no extra fee. If the lesson is canceled within 12 hours of the beginning of class, but earlier than six hours before the scheduled time, payment will be charged equal to the cost 10 euro. If said lesson is cancelled within 6 hours of the beginning of class, it is considered taken and is fully charged.

5. Postponement

5.1. Start date for the group sessions can be postponed at no charge with prior notification for no less than 48 hours. Start date for an individual sessions can be postponed at no extra fee not less than 24 hours with prior notification.
5.2. If Student needs to take a break in the course, such breaks are available for full calendar weeks only (Monday through Friday) and must be announced to School’s administration no later than 2 working days before such a break.
5.3. If the Student postpones his\her studies, the new start date can’t be later than 1 year from the original start date.

6. Changes to the Course of Study

6.1. At any time during the course of study the student may add supplementary lessons, having informed the administration of the School of his or her intention in written form by e-mail  This email address is being protected from spambots. You need JavaScript enabled to view it.  marked with Supplementary Lessons.
6.2. Lessons will be added to the Student’s program within two working days from the moment of receipt of the request.
6.3. Supplementary lessons should be paid for no later than the following working day from the moment of their addition to the student’s program.

7. Early Termination of Program

7.1. It is essential to immediately notify the administration of the School in written form of early termination of the program by e-mail This email address is being protected from spambots. You need JavaScript enabled to view it. marked with Early Termination of Program.
7.2. In the case of early termination of a program and without prior notice of less than a week, payment for the course is collected in full.
7.3. In the case of early termination of a program of more than 2 weeks in length, and notification of termination within 5 calendar days, the cancellation fee will consist of the cost of 30% of unused resources and/or instruction, but no less than 50.00 EUR, as well as bank/payment system commission (if payment is made by credit card) equal to 3.2% of the sum of the transaction.
7.4. In the case of early termination of a program of more than two weeks in length and notification is not given or given on the day of termination, the cancellation fee will consist of the cost of 70% of unused resources and/or instruction, but no less than 100.00 EUR, as well as bank/payment system commission (if payment is made by credit card) equal to 3.2% of the sum of the transaction.
7.5. Please note, that a refund will be processed within up to sixty calendar days.